Guest Room Directory
ON DEMAND AMENITIES
Need something? Just call 0 for any of the items listed, available free of charge:
- Bathrobes, comb, cotton swabs, cotton balls, deodorant, disposable razor, hangers, mouthwash, roll-away bed, sewing kit, shoe mitt, shower cap, slippers, toothbrushes, and toothpaste
EVACUATION PLAN
Please be prepared. Know the location of stairway exits and fire alarms. In case of fire, do not use elevators. If you’re ordered to evacuate your room, exit with caution. Feel the door
IF THE DOOR IS NOT HOT:
- Open it slightly and look in both directions for the nearest exit sign
- Take your room key, exit the room, and close the door behind you – if smoke is present, stay low
- Walk to the nearest stairway (do NOT use the elevator) and exit the building
IF THE DOOR IS HOT:
- Do not open it
- Call the fire department (911) and give them your location: Sheraton Dallas North by the Galleria, 4801 LBJ Freeway
- Call the hotel operator (0)
- Stuff wet towels or clothes under the door and in air vents to keep out smoke and fumes
- Remain calm and wait for further instructions
If you cannot exit, your room is the safest place to be. If you need to open a window for air and you are above the ground floor, avoid breaking the window. This will allow you to close the window if you need to keep smoke out later.
IF YOU DISCOVER FIRE OR SMOKE INSIDE YOUR ROOM:
- Call the fire department (911) and give them your location: Sheraton Dallas North by the Galleria, 4801 LBJ Freeway
- Call the hotel operator (0)
- Take your room key, exit the room, and close the door behind you
- Alert others in the area
- Activate the nearest fire alarm
- Walk to the nearest stairway (do NOT use the elevator) and exit the building – if smoke is present, stay low
SAFETY MEASURES
If you notice anything suspicious during your stay or need any special assistance, don’t hesitate to contact the General Manager
NO SMOKING
All of our guestrooms are nonsmoking spaces. If signs of smoking are found, a $250 cleaning fee will be charged
ROOM KEY
Treat your room key like your house key. If you lose your room key or it’s stolen, report it to the front desk right away. When you check out, leave your room key with the front desk. Please don’t leave your room key in your room
DOORS AND WINDOWS
Your room door is equipped with a double locking system. Lock the door from the inside when you’re in your room, and use the safety latch. Be sure your room door is locked and secure any openings to balconies or patios before going to bed or leaving your room
SAFE-DEPOSIT BOXES
Please don’t keep valuables in your room or in parked vehicles. Complimentary safe-deposit boxes are available at the front desk
IN-ROOM SAFES
Complimentary safes are located TV in your room. Under state law, the hotel is not responsible for loss unless items are stored in safe-deposit boxes at the front desk
ROOM ENTRY PERMISSIONS
Never admit repair people or strangers without checking with management. Never admit people with unsolicited deliveries. Always use the door viewer to identify all callers.
SHARING INFORMATION
Don’t reveal the name of your hotel or room number to strangers. Never discuss your plans for staying away from the hotel in front of people you don’t know
LUGGAGE
Please don’t leave your luggage unattended while checking in or out
SAFETY + SECURITY
EMERGENCY PREPAREDNESS
Please take the time to review the following information and the emergency evacuation procedures located on the back of your room door. If you have any questions or require a medical professional, please contact the front desk.
UPON CHECK-IN
- Locate the nearest fire exits
- Count and remember the number of doors between the exits and your door
- Open the exit doors and examine the staircase layout
- Locate the near
IN YOUR ROOM
- Study the layout of your room, and determine anything that might help or hinder possible emergency exiting
- Read all of the fire emergency information provided, including the layout on the back of the room door
- Always keep your room key accessible
HELP + SERVICES
Ask us anything. We’re here to help. Dial 0 for assistance with transportation, local recommendations, wake-up calls or whatever else you might need.
FORGOTTEN ITEMS
Forget something? We’re on the case. Dial 0 and we’ll help you get what you need.
CHECKOUT
Checkout is at 12:00 PM. You can check out via:
- THE FRONT DESK
- EXPRESS CHECKOUT
- Just put your statement and the key in the key drop box located by the North Exit Doors near elevators
- VIDEO
- Press MENU on your remote, and follow the instructions to review your statement and check out through the TV
TELEPHONE
LOCAL CALLS
$0.50 per call, plus $0.10 per minute after the first hour
LONG-DISTANCE DIRECT DIAL CALLS
Surcharge of 110% over operator-assisted day rates
INTERNATIONAL CALLS
Surcharge of 110% per minute, plus $0 per connection
TOLL-FREE CALLS
$0 for the first hour, plus $0.10 per minute thereafter
CALLING CARD OR CREDIT CARD CALLS
$0.99 for the first hour, plus $0.10 per minute thereafter
DIRECTORY ASSISTANCE CALLS
$2.50 per call