Commitment to Clean
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.
Guest Contact: To help alleviate the risk of COVID-19 transmission through person-to-person contact, we are using signage in our lobby and throughout the hotel to remind guests to maintain social distancing protocols. We have removed or re-arrange furniture to allow more space for distancing. Hotel is adding plexi-glass barriers at front desks to provide an extra level of precaution for our guests and associates.
Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevators, breakfast room, guest laundry, and fitness room
Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and associates
Hotel offers a complimentary Grab and Go Breakfast, with pre-packaged, and limited buffet offerings
In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use.
To reduce the number of contact points between team members and guests, the hotel has instituted limited housekeeping services. Guest rooms will only receive housekeeping services after the 6th night stay unless a guest requests in-stay service. Replacement amenities will be available upon request.
New Cleaning Technologies
We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes.
In our everyday cleaning, we will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to treat known pathogens.
Our mobile technologies provide reassurance and distancing options for our guests. Your phone can be used to process mobile check in.
Our Cancellation Policy
In response to changing marketplace conditions, Marriott International is committed to ensuring our customers experience flexibility during these challenging times.
For all Marriott International hotels world-wide, we are implementing the following policies:
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by July 5, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and July 5, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
- Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.