Sheraton Detroit Novi



Hotel Services

NOVI CRAFTHOUSE
Dining Room/Bar is open at 25% capacity

  • Breakfast: 6:30am – 10:00am
  • Dinner: 5:00pm – 10:00pm

ROOM SERVICE
Currently closed; Carryout options available

STARBUCKS
Currently closed

SHERATON CLUB LOUNGE
Currently closed

INDOOR POOL
Currently open with occupancy restrictions

  • 6:00am – 11:00pm

FITNESS CENTER
Currently open with occupancy restrictions

  • Open 24 hours

Guest Directory

Help + Services

Ask us anything. We’re here to help. Dial 0 for assistance with transportation, local recommendations, wake-up calls, or whatever else you might need.

FORGOTTEN ITEMS
Forget something? We’re on the case. Dial 0 and we’ll help you get what you need.

CHECKOUT
Checkout is at 12:00 PM. You can check out at the front desk or via mobile app.

Safety + Security

EMERGENCY PREPAREDNESS
Please take the time to review the following informatiuon and the emergency evauation procedures located on the back of your room door. If you have any questions of require a medical professional, please call the front desk.

UPON CHECK-IN:

  • Locate the nearest fire exits
  • Count and remember the number of doors between the exits and your door
  • Open the exit doors and examine the staircase layout
  • Locate the nearest alarm pull station and fire extinguisher

IN YOUR ROOM:

  • Study the layout of your room, and determine anything that might help or hinder possible emergency exiting
  • Read all of the fire emergency information provided, including the layout on the back of the room door
  • Always keep your room key accessible

EVACUATION PLAN
Please be prepared. Know the location of stairway exits and fire alarms. In case of fire, do not use elevators. If you’re ordered to evacuate your room, exit with caution. Feel the door.

IF THE DOOR IS NOT HOT:

  • Open it slightly and look in both directions for the nearest exit sign
  • Take your room key, exit the room, and close the door behind you – if smoke is present, stay low
  • Walk to the nearest stairway (do NOT use the elevator), and exit the building

IF THE DOOR IS HOT:

  • Do not open it
  • Call the fire department (911), and give them your location: Sheraton Detroit Novi Hotel, 21111 Haggerty Road, Novi, Michigan 48375
  • Call the hotel operator (0)
  • Stuff wet towels or clothes under the door and in air vents to keep out smoke and fumes
  • Remain calm and wait for further instructions

If you cannot exit, your room is the safest place to be. If you need to open a window for air and you are above the ground floor, avoid breaking the window. This will allow you to close the window if you need to keep smoke out later.

IF YOU DISCOVER FIRE OR SMOKE INSIDE YOUR ROOM:

  • Call the fire department (911), and give them your location: Sheraton Detroit Novi Hotel, 21111 Haggerty Road, Novi, Michigan 48375
  • Call the hotel operator (0)
  • Take your room key, exit the room, and close the door behind  you
  • Alert others in the area
  • Activate the nearest fire alarm
  • Walk to the nearest stairway (do NOT use the elevator) and exit the building – if smoke is present, stay low

SAFETY MEASURES
If you notice anything suspicious during your stay or need any special assistance, don’t hesitate to contact the General Manager.

NO SMOKING
All of our guestrooms are nonsmoking spaces. If signs of smoking are found, a $250 cleaning fee will be charged.

ROOM KEY
Treat your room key like your house key. If your lose your room key or it’s stolen, report it to the front desk right away. When you check out, leave your room key with the front desk. Please don’t leave your room key in your room.

DOORS AND WINDOWS
Your room door is equipped with a double locking system. Lock the door from the inside when you’re in your room, and use the safety latch. Be sure your room door is locked and secure any openings to balconies or patios before leaving your room.

SAFE-DEPOSIT BOXES
Please don’t keep valuables in your room or in parked vehicles. Complimentary safe-deposit boxes are available at the front desk.

IN-ROOM SAFES
Complimentary safes are located inside the closet in your room. Under state law, the hotel is not responsible for loss unless items are stored in safe-deposit boxes at the front desk.

ROOM ENTRY PERMISSION
Never admit repairpeople or strangers without checking with management. Never admit people with unsolicited deliveries.
Always use the door viewer to identify all callers.

SHARING INFORMATION
Don’t reveal the name of your hotel or room number to strangers. Never discuss your plans for staying away from the hotel in front of people you don’t know.

LUGGAGE
Please don’t leave your luggage unattended while checking in or out.

Places + Programs

SHERATON CLUB
Elevate your stay with Sheraton Club. Every Club stay includes an upgrade to a preferred guestroom and access to our Club Lounge – the perfect place to plug in or hang out. Call the front desk to upgrade, and experience benefits like fast, free Wi-Fi and complimentary breakfast, hors d’oeuvres, and drinks daily.

BUSINESS CENTER
Let us help with any printing, copying, faxing, or A/V needs.
Just dial 0 for assistance, or stop by.

Lobby
24 Hours
Monday – Sunday

FITNESS CENTER
Work out on your schedule with flexible hours and state-of-the-art equipment.

Lower Level
24 Hours

POOL
Relax and refresh poolside at Indoor Heated Pool.
No need to bring towels, we’ve got them there.

Lower Level
6:00 AM – 11:00 PM

GIFT SHOP
Pick up necessities or take home a local specialty.

Lobby Level
24 Hours

Telephone

LOCAL CALLS
.99 per call, plus .10 per minute after first hour

LONG-DISTANCE DIRECT DIAL CALLS
Surcharge of 85% over operator-assisted day rates

INTERNATIONAL CALLS
Surcharge of 2.50 per minute,
plus .50 per connection

TOLL-FREE CALLS
.99 for the first hour, plus .10 per minute thereafter

DIRECTORY ASSISTANCE CALLS
2.50 per call

AT&T provides our operator services. Inquiries regarding rates for operator-assisted calls may be addressed to: AT&T, P.O. Box 723, Basking Ridge, NJ 07920. Or call 800.222.0300. Direct complaints regarding operator services to: Federal Communications Commission, Consumer Information Bureau, Consumer Complaints – Telephone, Washington, D.C. 20554. Apllicable Federal, state, and local taxes will be applied to all calls. You have a right to reach other long-distance carriers from this telephone. You may do so by contacting your preferred carrier.

On-Demand Amenities

NEED SOMETHING? JUST CALL 0 FOR ANY OF THE ITEMS BELOW.

AVAILABLE FREE OF CHARGE:

  • Bath amenities:
    • Body wash
    • Conditioner
    • Lotion
    • Shampoo
    • Shaving gel
  • Bath mat (rubber)
  • Bathrobes
  • Bathroom scale
  • Comb
  • Cotton swabs and cotton balls
  • Deodorant
  • Disposable razor
  • Fan
  • Feminine products
  • Hangers
  • Lint brush
  • Makeup mirror
  • Matchbook
  • Mouthwash
  • Sewing kit
  • Shoehorn
  • Shoe mitt
  • Shower cap
  • Slippers
  • Stationery
  • Toothbrushes and toothpaste

FEE OR DEPOSIT MAY BE REQUIRED:

  • Contact lens solution
  • Flower vase
  • International electrical adapter
  • Laundry detergent
  • Nail file and polish remover
  • Roll-away bed